Privacy Policy

Last updated: September 3, 2026

This Privacy Policy describes how Anne Arundel Audiology collects, uses, and discloses your information when you use this website. It also explains your privacy rights and how the law protects you.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Please note: this policy governs our website. Protected health information created or received in the course of your care as a patient is governed separately by our Notice of Privacy Practices under HIPAA. See the Health Information and HIPAA section below.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Company (referred to as either “the Company”, “the Practice”, “We”, “Us” or “Our” in this Agreement) refers to Anne Arundel Audiology, located at 1600 Crain Hwy S., Suite 509, Glen Burnie, MD 21061.
Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.
Country refers to: United States (State of Maryland).
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Protected Health Information (PHI) means individually identifiable health information governed by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company, including third-party companies employed to facilitate the Service, to provide the Service on our behalf, or to assist us in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Anne Arundel Audiology, accessible from https://annearundelaudiology.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This is limited to what you voluntarily submit through our contact and appointment request forms, and may include:

First and last name
Email address
Phone number
The content of any message, question, or appointment request you send us
Usage Data

Please do not include detailed medical history, diagnoses, or other sensitive health details in a website form. A website form is not a secure channel. Call the office at 410-766-6320 to discuss anything clinical.

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as your device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. The technologies we use may include:

Cookies or Browser Cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service. Unless you have adjusted your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics.

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser. You can learn more about cookies on the TermsFeed website article.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide you with services available through the Website and to enable you to use some of its features, including submitting forms and filtering spam. Without these Cookies, the services you have asked for cannot be provided.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices you make when you use the Website, so you do not have to re-enter your preferences every time you visit.
Analytics Cookies
Type: Persistent Cookies
Administered by: Third-party analytics providers
Purpose: These Cookies help us understand which pages patients find useful, how visitors reach the site, and where the experience could be improved. This data is reviewed in aggregate.

Health Information and HIPAA

Anne Arundel Audiology is a healthcare provider and maintains full HIPAA compliance for all patient records and communications. Protected Health Information created or received in the course of your care — audiograms, chart notes, hearing aid records, insurance claims, and similar records — is held in our practice management system and handled under our Notice of Privacy Practices, which is available on the New Patients page and in the office.

The following distinctions matter:

Information you submit through a website contact form is not automatically treated as PHI until it enters your patient record. Do not send clinical details through the website.
Our online scheduling tool is operated by a third-party practice management provider. Information you enter there is governed by that provider's privacy and security obligations as well as ours.
We never sell patient information, and we do not share PHI with advertisers, data brokers, or marketing partners.
Analytics and advertising tools on this website are configured to collect website usage data, not health information.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including monitoring usage of our Service.
To respond to you: to answer questions, schedule or confirm appointments, and follow up on requests you send through the website, by phone, by email, or by text.
To provide care: to deliver the audiology services you have requested and to coordinate related matters such as insurance verification and hearing aid orders.
To contact you: by email, telephone, SMS, or other equivalent electronic communication regarding appointments, service updates, or information you have asked for.
To manage your requests: to attend to and manage requests you make to us.
For business transfers: we may use your information to evaluate or conduct a merger, restructuring, sale, or transfer of some or all of our assets, in which information held about our users is among the assets transferred.
For other purposes: such as data analysis, identifying usage trends, and evaluating and improving our Service and your experience on this website.

We may share your personal information in the following situations:

With Service Providers: we may share your information with Service Providers to operate the website, deliver email, filter spam, host our scheduling tool, and analyze use of our Service.
With health plans and payers: as needed to verify benefits, obtain authorization, and submit claims for services you have received, consistent with HIPAA.
For business transfers: we may share or transfer your information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business.
With your consent: we may disclose your personal information for any other purpose with your consent.

We do not sell your personal information, and we do not share it with third parties for their own marketing or promotional purposes.

Retention of Your Personal Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations — including Maryland and federal requirements governing the retention of patient health records — to resolve disputes, and to enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen security or improve the functionality of our Service, or we are legally obligated to retain it longer.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

Your Rights Over Your Information

You have the right to request access to, correction of, or deletion of the personal information you have provided to us through this website. To make a request, contact us using the details at the bottom of this page.

Requests concerning your patient records — including a copy of your chart, an amendment to your record, or an accounting of disclosures — are handled under HIPAA and our Notice of Privacy Practices rather than this website policy. Call the office and we will walk you through the process.

Please note that we may need to retain certain information when we have a legal obligation or lawful basis to do so, including the retention of clinical records required of healthcare providers.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other Legal Requirements

The Company may disclose your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data — and while our patient records systems are maintained to HIPAA security standards — we cannot guarantee absolute security of information transmitted through this website.

Children’s Privacy

Anne Arundel Audiology provides pediatric hearing services, and appointments for a minor are arranged by a parent or legal guardian. This website, however, is not directed to children, and we do not knowingly collect personally identifiable information online from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data through this website, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

Links to Other Websites

Our Service may contain links to other websites that are not operated by us, including hearing aid manufacturers, our online scheduling provider, and social media platforms. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Text Message Communications

By submitting our forms and signing up for texts, you consent to receive text messages from Anne Arundel Audiology at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg and data rates may apply. Msg frequency varies. You can unsubscribe any time by replying STOP or clicking the unsubscribe link (where available), and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

By phone: 410-766-6320
By email: [email protected]
By fax: 410-755-8766
By visiting our website: annearundelaudiology.com/contact-us
By visiting us in person: 1600 Crain Hwy S., Suite 509, Glen Burnie, MD 21061